Frequently Asked Questions

Q: Is the proof card photo the same quality as the finished product?

A: No we use color correction and they are professionally printed on traditional photographic paper.

Q: How long will my photos take to be delivered if ordered online?

A: If you have paid P&P for your order to be sent to home, it will take 10-14 days to arrive. If you have selected the return to school option, your order will arrive 14 days after the collection of the proof envelopes from the school.

Q: How long do i have to hand in my proof envelopes?

A: To receive free back to school delivery, the proof envelopes must be returned within 7 days.

Q: Does pack e & g contain all 3 images of my child?

A: Yes, even though only one of the photos is selected you will receive all three photos on your cd.

Q: What are your office hours?

A: The office hours are 9am – 4pm Monday to Friday during term times only. The office is closed during the school holidays.

Q: Can I create my own pack?

A: No, the packs cannot be adjusted.

Q : Can I mix & match if I have more than one child?

A: No, however if you would like to place a large order please contact the office so we can advise you of the best option to suit you.