Refunds will be offered for damaged prints up to 7 days after your order has been placed or 7 days after the order has been received by you (whichever is the longer period). To qualify for a refund your prints must be returned un-opened and in their original packaging.
However, please be advised that the refund policy may not apply to digital downloads or CDs due to the nature of the product. Should you have a problem with our CDs or digital files, please contact us with full details so we are able to help you find a solution.
For all refunds and queries please contact us first, before returning your products quoting your reference number (this will have been sent to you when you placed your order).
Our return address is:
Rainbow Photographic (Returns)
Unit 4, Brunel Business Centre
Gorse Lane Industrial Estate
Clacton on Sea